At Goldencrafters.com, we want you to be completely satisfied with your purchase. If for any reason you are not, you may request a return within 14 days of receiving your order. To qualify, the item must be unused, in its original condition, and returned with all packaging, certificates, and accessories. Personalized or custom-made items are generally non-refundable unless faulty.
The cost of return shipping is the responsibility of the customer, except in cases where the product is defective, damaged during delivery, or not as described. Once we receive and inspect the returned item, your refund will be processed to the original payment method within 7–10 business days. We will notify you via email once your refund has been issued.
Our return policy is designed to give you peace of mind, knowing that your satisfaction is guaranteed when shopping with us.